Customer Care

Welcome 

In today’s fast-paced consumer centric municipality, the Customer Care Division provides Award Winning World Class Service to the citizens and patrons of the City of Fort Worth. Customer Care is on the cutting edge of the digital transformation of service offerings; thereby delivering a seamless and personalized experience. Customer Care is made up of two specialized units: the City Call Center and the My Fort Worth (MyFW) team. The division differentiates itself by integrating multiple channels of communication with interaction to provide a superior level of care.

 

Have you encountered issues with street conditions, trash pickup or any city service?

Customer Care provides assistance for non-emergency services such as Animal Care and Control, Code Enforcement, Environmental, Forestry, Graffiti, Parking, Public Property Mowing, Solid Waste, Stormwater, Streets, Traffic and general inquiries for the City Manager’s Office.

Whether you choose to take advantage of one of the easy My Fort Worth (MyFW) online or mobile reporting options or choose to contact the City Call Center by phone, email or chat, Customer Care is here for you!

Report Online Easily!

 Online Reporting made Easy!

Scroll through the items or search for a topic, select the item, and follow the directions. It is that easy!

 
   

Go Mobile!

 Go Mobile with MyFW!

Out on the town, heading to work, or visiting a friend?

Text HELLO to 817-835-MYFW (6939). The trick to using the texting feature is to keep it simple. One-word requests work best. For example: pothole. Once submitted, the request will go directly to the appropriate city work team for a quick response.

 or

Download the MyFW mobile app. My Fort Worth (MyFW) is the official app for residents and visitors to quickly and easily report issues to the City of Fort Worth, 24 hours a day 7 days a week. Provide a brief description, photos and use a map-based location feature to submit issues like graffiti, potholes or high grass. Once submitted, the request will go directly to the appropriate city work team. You can even view the status of the request in the app and receive a notification when the work is complete.

 It is free to download from the App Store and Google Play.

Connect!

City Call Center is here to assist you!

The Fort Worth City Call Center handles requests for information and services for Animal Care and Control, Code Enforcement, Environmental, Forestry, Graffiti, Parking, Public Property Mowing, Solid Waste, Stormwater, Streets, Traffic, and general inquiries for the City Manager's Office through online chat, phone, or email.

City Call Center Specialists are ready to assist you Monday through Friday from 7am until 6pm and Saturday from 7am until 4pm.

The City Call Center can be reached by phone at 817-392-1234 or by email at 1234@fortworthtexas.gov