This grievance procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 (ADA). It may be used by anyone who wishes to file a complaint alleging discrimination by the City of Fort Worth on the basis of disability in the provision of services, activities, programs or benefits. The purposes for which the ADA Grievance form can be used include, but are not limited to, complaints about the accessibility of city facilities, sidewalks, curb ramps, parking spots/lots and programs.
Employees of the City of Fort Worth who are seeking accommodations related to their employment or who wish to report workplace discrimination on the basis of disability should contact the city’s ADA coordinator at 817-392-8552 or the Employee and Labor Relations Division at 817-392-7757.
Complaints regarding public accessibility under the ADA can be submitted on the ADA Grievance form. If you choose not to use the form, your complaint should contain information about the alleged discrimination including your name, address and phone number and location, date and description of the problem. While complaints should generally be submitted in writing, alternative means of filing complaints, such as personal interviews or acceptance of tape recorded complaints will be accommodated. The city will, upon request, provide interpreters for those who do not speak English or who communicate via American Sign Language.
The complaint should be submitted as soon as possible after the alleged violation was discovered. Send complaints to one of the following:
Report by mail (download a form):
City of Fort Worth
908 Monroe St.
Fort Worth, Texas 76102
Within 15 calendar days after receipt of the complaint, the city ADA coordinator or designee will contact the complainant to set a time to meet to discuss the complaint. Within 15 calendar days of the meeting, the ADA coordinator’s office will respond in writing, or where appropriate, in a format more accessible to the complainant. The response will update the complainant on the status of the complaint, offer options for substantive resolution of the complaint, if possible, or provide an estimate on when that information will be provided.
If the response by the ADA coordinator’s office does not resolve the issue to the satisfaction of the complainant, then the complainant may request that the ADA coordinator escalate the matter to the director of the department(s) with responsibility for the program complained of. Within 30 calendar days after receipt of the matter for consideration, the relevant department director(s) or designee(s) will respond in writing, or, where appropriate, in a format more accessible to the complainant.
If the response by the director of the relevant department(s) or designee(s) does not satisfactorily resolve the issue, then the complainant may request that the ADA coordinator escalate the matter to the city manager. Within 30 calendar days after receipt of the matter for consideration, the city manager or designee will respond to the complainant in writing, or where appropriate, in a format more accessible to the complainant, with a final determination on the issue.
All written complaints received by the ADA coordinator’s office, appeals to department directors and the city manager, and responses from these persons or their designees will be retained by the City of Fort Worth for at least three years.
Contact the city’s ADA coordinator at 817-392-8552 or firstname.lastname@example.org with any questions about this process.