Volunteer Income Tax Assistance (VITA)

Volunteer Income Tax Assistance (VITA) is an IRS-supported, free income tax preparation program for low- to moderate-income individuals and families. Community volunteers, certified by the IRS, help taxpayers prepare their tax returns at no cost, make sure they claim valuable tax credits for which they’re eligible, including the Earned Income Tax Credit (EITC) and Child Tax Credit (CTC). 

VITA helps taxpayers who make less than $60,000 per year and need to file a return for the 2020 tax year.

Community volunteers, certified by the IRS, help individuals keep more of their hard earned money and bring millions of dollars back into the local economy through refunds and tax credits.

There are two ways to apply for VITA services: Curbside (Drop-Off) or Online Tax Assistance Program


Curbside (Drop-off) Service

Curbside (Drop-off) method allows taxpayers to drop off their tax documents and will be available February 8, 2021 at our seven VITA locations. Taxpayers must schedule an appointment and will be given a time to drop off documents at our VITA locations. Appointments can be scheduled online or by calling (682) 428-2939.
Taxpayers will remain in their vehicle at all times. No one will be allowed to wait inside of facilities. Documents will be copied and returned to taxpayer. No originals will be kept. Taxpayers will be provided a cell phone number to call, to inform staff of their arrival whether drop off or pickup.


Online Tax Assistance Program

Who is eligible to use the VITA Online Tax Assistance Program?

  • Taxpayers who make less than $60,000 per year.
  • Individuals who are filing their current year 2020 taxes

Who is NOT eligible to use the VITA Online Tax Assistance Program?

  • Taxpayers who use the Married Filing Separately Status.
  • Taxpayers who have rental income.

What technology will I need for the VITA Online Tax Assistance Program?

You will need to complete the required forms using a smartphone or computer. You will need access to the internet, as well as a working phone number and email address. You may scan or photograph documents with a smartphone camera to email them to VITA@fortworthtexas.gov.

How long will the process take?

Give yourself at least 30 minutes to complete the required forms (13614-C and 14446). Additional time will vary depending on how many documents you need to scan/photograph and email to VITA. A tax preparer and reviewer could take up to an hour with you by phone depending on the complexity of the return.

What will I need for my VITA Online Tax Assistance Program phone appointment?

Have with you all relevant tax forms and receipts for 2020, Social Security numbers for yourself, spouse and any dependents. If you think you’ll receive a refund, please also have your bank account information on hand.

Is it safe to email my information to VITA?

VITA best practices for security include:

  • An encrypted email system to process your return.
  • Secure online software called Taxslayer, which provides multiple security measures such as multi-factor authentication and reCaptcha during log-in.
  • VITA ensures that clients’ data is wiped clean within 24 hours of completing the final tax return.

Where’s my refund?

If you haven’t received your refund yet, go to the IRS website and use the Where’s My Refund tool. You will need to know your social security number, filing status and refund amount.

Where can I get a copy of my tax return transcript or tax account transcript?

You can obtain a free copy by either ordering your transcript online, calling the IRS Transcript Order Line at 1-800-908-9946, or printing and filling out Form 4506-T before mailing or faxing it to the address listed on the form.

Can I file my taxes for free without using VITA?

Yes. MyFreeTaxes.com is a free software from H&R Block that helps identify your potential eligibility for tax credits and deductions, and allows you to file your taxes for free.




 How the Online Tax Assistance Program Works  

The program provides free tax filing assistance via email through April 30, 2021.

1.    Complete the required online forms.

2.    Use the checklist to identify potential savings.

3.    Watch for a confirmation email from VITA; reply to confirm phone appointment.

4.    Watch for completed tax return by email; review for accuracy.

5.    Agree to allow VITA to submit your tax return electronically; save a copy of your return.

6.    Give us feedback by completing a short survey.

Online Tax Program Process

Step 1.Download the following forms and checklist:

Step 2.Watch for a confirmation email

  • From VITA; reply to confirm a phone appointment.

Step 3.Watch for completed tax return by email

  • Review for accuracy.

Step 4.Agree to allow VITA to submit your return electronically;

  • Save a copy of your return.


Proceed & Apply for VITA Online Tax Assistance