Volunteer Income Tax Assistance (VITA)

Volunteer Income Tax Assistance (VITA) is an IRS-supported, free income tax preparation program for low-to-moderate income individuals and their families. VITA helps taxpayers prepare their tax returns at no cost to individuals and families, and most importantly helps taxpayers claim valuable tax credits like the Earned Income Tax Credit (EITC) and Child Tax Credit (CTC).

Community volunteers, certified by the IRS, help individuals keep more of their hard earned money and bring millions of dollars back into the local economy through refunds and tax credits. VITA volunteers provide free income tax assistance from mid-January through the IRS filing deadline.

Frequently Asked Questions about VITA

Who is eligible to use VITA Taxes to Go?

  • Taxpayers who make less than $58,000 per year.
  • Individuals who are filing their current year 2019 taxes

Who is NOT eligible to use VITA Taxes to Go?

  • Taxpayers who use the Married Filing Separately Status.
  • Taxpayers who have rental income.
  • Taxpayers who need to amend a tax return that has already been filed.
  • Taxpayers who need to file for prior years (2018, 2017, 2016).

What technology will I need?

You will need to complete the required forms using a smartphone or computer. You will need access to the internet, as well as a working phone number and email address. You may scan or photograph documents with a smartphone camera to email them to VITA@fortworthtexas.gov.

How long will the process take?

Give yourself at least 30 minutes to complete the required forms (13614-C and 14446). Additional time will vary depending on how many documents you need to scan/photograph and email to VITA. A tax preparer and reviewer could take up to an hour with you by phone depending on the complexity of the return.

What will I need for my phone appointment?

Have with you all relevant tax forms and receipts for 2019, Social Security numbers for yourself, spouse and any dependents. If you think you’ll receive a refund, please also have your bank account information on hand.

Is it safe to email my information to VITA?

VITA best practices for security include:

  • An encrypted email system to process your return.
  • Secure online software called Taxslayer, which provides multiple security measures such as multi-factor authentication and reCaptcha during log-in.
  • VITA ensures that clients’ data is wiped clean within 24 hours of completing the final tax return.

Where’s my refund?

If you haven’t received your refund yet, go to the IRS website and use the Where’s My Refund tool. You will need to know your social security number, filing status and refund amount.

Where can I get a copy of my tax return transcript or tax account transcript?

You can obtain a free copy by either ordering your transcript online, calling the IRS Transcript Order Line at 1-800-908-9946, or printing and filling out Form 4506-T before mailing or faxing it to the address listed on the form.

Can I file my taxes for free without using VITA?

Yes. MyFreeTaxes.com is a free software from H&R Block that helps identify your potential eligibility for tax credits and deductions, and allows you to file your taxes for free.

More questions?

Contact us at VITA@fortworthtexas.gov


How Taxes to Go! Works

Step 1.Download the following forms and checklist:

Step 2.Email

Step 3.Watch for a confirmation email

  • From VITA; reply to confirm a phone appointment.

Step 4.Watch for completed tax return by email

  • Review for accuracy.

Step 5.Agree to allow VITA to submit your return electronically;

  • Save a copy of your return.