Payment options

System maintenance will occur on Sunday, November 13 from midnight to noon and on Sunday, Nov. 20 from 2 a.m. to 5 a.m. You cannot make payments online or by phone during these maintenance windows. We apologize for the inconvenience.

You can pay your City of Fort Worth utility bill in a number of ways. Credit card, debit card and check payments are accepted online, by phone or in person. In-person payments can be made at the water customer service location or at any Fidelity Express location as outlined below. 

Online

Residential customers

Online payments for residential customers now go through the MyH2O portal, where customers can also view their water use by the day or by the hour. The data is not available in real time but is available the next day. Previous bills and payment history are still available, too.

  • Existing customers who pay online will use the same login information (user email and password) the first time, but will immediately receive an email to reset the password. A screen pop-up will relay this information. There is no need to re-register your account.
  • New users need their account number and cycle/route numbers to register. This information is on your billing statement or you can obtain it by calling 817-392-4477.
  • The “one-time payment” option is still available for customers who do not want to register their account.

Residents - Register/Login/One-time payment

Business customers

The MyH2O portal for businesses is in development. The existing payment process is unchanged at this time.

Businesses  - Register/Login/One-time payment 

 

Phone

Pay by phone

Customers can conveniently pay their utility bill by phone 24 hours a day, 7 days a week using the automated system. Accepted payments options are:

  • Visa, MasterCard, Discover and American Express
  • debit card payment (debit card must have the Visa or MasterCard logo)
  • electronic check payment

Have your bill ready 

For faster processing, please the following information available before you call. 

  • utility account number
  • checking account or
  • credit card information

Call

  • 817-392-4477, select Option 2
  • follow the automated system prompts

Mail

Checks in the mail 

  • Make checks or money orders payable to the Fort Worth Water Department
  • Send payment using the return envelope that came with your bill or mail to:

City of Fort Worth Water Department
P. O. Box 961003
Fort Worth, TX 76161-0003

  • Send rush payments using an overnight delivery service to:

City of Fort Worth - Water Customer Service
200 Texas St. 
Fort Worth, TX 76102

Do not

  • Send cash in the mail

In person

Water Customer Service Office

  • Bring both portions of your current bill
  • Location:

City Hall Annex

908 Monroe St.

Fort Worth, TX 76102 

  • Hours: Monday-Friday, 7:30 a.m. - 5:30 p.m., excluding holidays

  • Accepted payment methods are:

    • Visa, MasterCard, Discover and American Express 
    • checks and money orders
    • debit cards with Visa or MasterCard logo

Fidelity Express locations

Fidelity Express locations are the only authorized sites to accept City of Fort Worth utility bill payments. Using unauthorized locations could result in late payment charges or service disruptions because funds are not sent to the water utility in a timely manner. 

  • Bring both portions of your current bill to any participating Fidelity Express location, usually grocery and convenience stores.
  • You can use Fidelity Express locations in Tarrant, Denton, Parker, Johnson and Dallas counties.
  • Only cash payments are accepted, and a processing fee is charged by the location. The amount of the processing fee varies by location. 
  • The payment will post to your account the next business day.
  • Use the link below to find a Fidelity Express location near you.

Find a Fidelity Express location

Drop box:

  • 24-hour payment drop box is located on the south side of the Fort Worth City Hall Annex, 908 Monroe Street.
  • Pay only with check or money order to ensure proper credit.
  • Do not pay with cash.

Auto pay

There are two ways to automatically pay your bill each month.

 1. Online

You can register an online account and set up automatic payments on a credit or debit card or from your checking or savings account. Go to the Online tab to use this option.

  • The checking or savings account must allow ACH payments.
  • Automatic payments are withdrawn from your bank account on the bill's due date each month.
  • You can change this option at anytime.

 

 2. Bank Draft Authorization

  • Complete a Bank Draft Authorization Form. Contact Customer Service at 817-392-4477 request a form by mail or click Bank Draft Authorization Form(PDF, 148KB) to access a printable form.
  • Return the signed form along with a voided check to:

Fort Worth Water Department
Customer Service Division
P. O. Box 870
Fort Worth, TX 76102

  • Payments are withdrawn from your bank account on the bill's due date each month.