During a mediation session, a community member and an officer meet face-to-face with two trained, neutral mediators. The conversation takes place in a private setting and allows both parties to share their perspectives, listen to each other, and work toward understanding. Mediators guide the dialogue but do not take sides or issue decisions.
The goal is not to determine who is right or wrong. It is to create a space where both voices can be heard, misunderstandings can be addressed, and mutual respect can begin to grow.
Mediation is
- Non-judgmental
- Confidential
- Voluntary
What qualifies for mediation? Cases such as Rudeness/Discourteousness, Neglect of Duty and Unprofessionalism.