Office of the Police Oversight Monitor

CivilianOversightPromoFlyerFINAL image file.jpg

You are invited to attend "The Changing Landscape of Civilian Oversight in Texas" on Saturday, Jan. 29 at 10 a.m. 

Learn how four large cities are planting seeds of change and accountability in law enforcement during this virtual panel discussion.

Click HERE to register to participate in this live online event.

View the event flyer.(PDF, 2MB)


The  Office of the Police Oversight Monitor continues to be available for anyone in the community that would like to make a comment. The Office is the designated community oversight agency empowered to act fairly and impartially, ensuring greater accountability of and public trust in Fort Worth law enforcement.  Policing must be fair and consistent, and independent community oversight is imperative to achieve effective procedural justice.  We welcome your comments.  





The City of Fort Worth's Office of the Police Oversight Monitor was first established in February 2020 pursuant to Fort Worth City Code Art. 2, § 2-27(1)(a) as a mechanism with which to provide oversight and accountability of the Fort Worth Police Department. Kim Neal, was appointed as the City of Fort Worth’s first Police Monitor in March 2020. Efforts to build this newly-created office first began in mid-March 2020. Our vision for the office is for it to be a proactive leader in law enforcement accountability to the Fort Worth Police Department and the population it serves. In order to achieve this, the OPOM will engage in the following primary functions:

Oversight and Accountability:

OPOM will serve as the designated civilian oversight agency empowered to act fairly and impartially, ensuring greater accountability of and public trust in the FWPD.

Monitor Contacts and Complaint Investigations:

OPOM will monitor FWPD contact and complaint investigations to ensure that investigations are complete and thorough, identify broad patterns in investigations, and recommend policy and procedure changes.


Review Policies and Procedures:

OPOM will review policies and procedures to ensure they meet or exceed policing best practices and address emerging trends as identified in our monitoring and auditing of FWPD practices.



OPOM will audit FWPD training sessions, body-worn camera footage and use of force reports to ensure practices are reflective of departmental policies, identify patterns and trends, and recommend changes.


OPOM will seek to create a mediation program to provide an effective alternative dispute resolution process. The mediation program will focus on conflict resolution and aim to improve community perceptions of police and the police-community relationship.

Community Engagement:

OPOM will conduct regular community engagement activities with the goal of gathering input, listening to community perspectives and identifying solutions for how to best improve police-community relations.

Data Collection and Analysis:

OPOM will collect and analyze data related to citizen complaints, uses of force, critical incidents and other types of reviews as well as conduct periodic analysis of data identifying patterns and trends.

Periodic Reporting:

OPOM will provide periodic public reporting on the Office’s activities related to community engagement, auditing and review of policies and procedures. These public reports will also document the Office’s findings, data analysis and recommendations made to the FWPD and City Manager.


History of Civilian Oversight

The first assembly of citizens to receive complaints of misconduct against police officers dates back to the 1920s. The demand for citizen or community oversight first occurred in the 1940s. Many of these early review procedures were short lived due to insufficient fiscal support, lack of resources and served as only venues to receive and review police complaints. Further development of community oversight was strongly influenced by the civil rights movement and the perception in many quarters that law enforcement responded to racial unrest with excessive force. Get more information.

Working with OPOM

Real Talk with the OPOM

If you would like to hear more information about civilian oversight of law enforcement, community-police relations and various topics related to community encounters with the police, feel free to contact OPOM.

OPOM Speakers Bureau

If your organization would like an OPOM representative to speak at your upcoming event or meeting, please submit a request with detailed information to



Notable Accomplishments

  • Reviewed more than 800 use of force reports to ensure practices are reflective of departmental policies, identify patterns and trends, and to recommend changes to the FWPD General Orders.

  • Attended over fifty professional training classes including: Police Ride-Alongs, Internal Affairs Investigations, Use of Force, Use of Force Analyses and Reporting, Procedural Justice, Implicit/Unconscious Bias, Community Oversight of Law Enforcement, Active Bystandership and internal citywide training.

  • Facilitated three summer sessions of Real Talk Virtual Conversations with city staff to discuss how to build stronger community-police relationships.

  • Attended periodic meetings involving FWPD Executive Team, Internal Affairs, Patrol Action, and monitors FWPD’s Use of Force Review Board, Critical Police Incident Review Board and the Recruitment Oral Boards.

  • Recommended over a dozen changes to FWPD policies and procedures through review and monitoring of FWPD operations, including but not limited to:

    • A formal FWPD documentation process of all complaints.

    • Timely notifications to complainants.

    • Documentation and diligent investigations of all community members’ complaints.

    • Inclusion of timeliness of investigations in monthly case audits.

    • Revision of de-escalation policy to provide more guidance for officers to make decisions and effective interaction with community members.

    • Duty to report added to the duty intervene mandate in the FWPD’s General Orders.

    • Changes to language in Use of Force General Order to consider officers’ duties and responsibilities to community members.

    • Revisions to Body Worn Camera General Order to address supervisory review and ensure greater accountability of officers’ activation and deactivation of their cameras.

    • Revisions to early intervention process.

  • Conducted research on promising law enforcement practices regarding matters like use of force reviews, complaint mediation processes, pursuits, early intervention, etc.

  • Held seven Mutual Accountability Working group meetings to collaborate and reach consensus on a recommendation to enhance community oversight of Fort Worth law enforcement. Their recommendation was presented to the Mayor and City Council during the work session on September 21, 2021.

  • Partnered with the Texas A&M Law Externship to expose students to public policy and legal implications regarding community oversight of law enforcement during the fall semester.

  • Hired a Deputy Director, Senior Management Analyst, and Policy Analyst.

Upcoming Goals

In 2021, OPOM will seek to continue and/or commence the following activities:

  •  Attend periodic meetings with FWPD’s:

    • Executive Team

    • Internal Affairs

    • Patrol Action

    • Monitor FWPD’s Use of Force Review Board

    • Monitor Critical Police Incident Review Board

    • Monitor Recruitment Oral Boards
  • Review and monitor inquiries, complaints, commendations, uses of force and FWPD policies, procedures and practices.

  • Recommend changes to ensure equity, based on monitoring and reviews.

  • Collect complainant and police data to identify trends, patterns and circumstances in order to address root causes and recommend steps.

  • Participate in speaking engagements increasing OPOM awareness, policing reform and bias-free policing. 

  • Continue to meet with community and criminal justice stakeholders.

  • Continue to track OPOM activities, contacts and engagements.

  • Recommend amendments to OPOM's enabling statute and draft OPOM’s Standard Operating Procedures; this includes formalizing our collaboration with FWPD.

  • Conduct surveys of community members and FWPD police officers to establish a baseline understanding of police-community relationships in the City of Fort Worth.

  • Continue to review and monitor inquiries, complaints, use of force, and FWPD policies and procedures.

  • Review FWPD Body Worn Camera audits.

  • Serve as a part of FWPD In-House Vacancy Review process. 

  • Commence tracking of complainant and police officer data to identify trends, patterns and circumstances in order to address root causes and recommend next steps including problem solving measures.

  • Provide periodic updates regarding OPOM's activities to stakeholders.

  • Conduct ongoing research of and communications with peer civilian oversight organizations and law enforcement organizations.

  • Conduct community collaboration sessions.



Frequently Asked Questions

What is the Office of the Police Oversight Monitor?

The purpose of the Office of the Police Oversight Monitor (OPOM) is to promote public confidence in the professionalism and accountability of the sworn staff of the Fort Worth Police Department (FWPD). This will be accomplished by independent review and monitor of citizen complaint investigations and use of force incidents; recommended changes to departmental policy, procedures and practices; audit of departmental practices including data review and analyses; collaboration with the FWPD on problem-solving efforts to address root causes after the identification of patterns; mediation efforts; and conducting on-going community-police engagement outreach as well as dissemination of information regarding OPOM and its activities including periodic reporting. These responsibilities are key to reduce incidents of alleged police misconduct, and ultimately, improve relationships between the community and FWPD. OPOM is also tasked with providing a recommendation to the City Administration and City Council on a community oversight group. OPOM is currently collaborating with community and city stakeholders to determine the most appropriate and sustainable approach to community oversight for the city of Fort Worth.

Is the Office of the Police Oversight Monitor part of the Fort Worth Police Department?

No. OPOM works independently of the Fort Worth Police Department and provides the city’s leaders and the community with objective, unbiased reporting on policing data and OPOM activities and outcomes.

Can the OPOM assist me with a citation I received or with my court case?

Unfortunately, OPOM cannot provide any legal advice or assistance. You should seek guidance from a licensed attorney. Other possible pro bono or low-cost legal assistance options may be available. Please visit for further information.

What is the Independent Review Panel?

The city selected national police reform experts to serve on a third-party panel and review Fort Worth Police Department policies and practices. This Independent Review Panel(PDF, 362KB)

Who can file a complaint?

Any member of the public can file a complaint. You do not need to be a Fort Worth resident or a U.S. citizen to file a complaint.


How do I file a complaint?

OPOM office accepts complaints about the Fort Worth Police Department via the following methods:

  • Online: Open the Citizen Complaint Form (PDF)
    • Fill in fields in the pdf
    • Save/download the pdf to your computer
    • Attach to a email
  • Email:
  • In-person: To make an appointment please call (817) 392-6535. Office hours are Monday – Friday, 8 a.m. – 5 p.m.
  • By Mail:  Download the Citizen Complaint Form (PDF)(PDF, 3MB). Print and fill out the form, then mail to:

    Office of the Police Oversight Monitor 200 Texas Street, 3rd floor
    Fort Worth, Texas 76102

  • Printed Copies: Printed copies of the complaint form can be provided at our office.


What information do I need to provide?

Please provide all required information listed on the form; this includes the detailed description of the event(s) that led to this complaint such as date, time and location of the event(s). Per Tex. Loc. Gov’t Code Ann. Chapter 143, in order for your complaint to be fully investigated by the FWPD, your signature must be provided and verified under oath by an authorized public official. Information requested includes the names of the officer(s) involved, the names of potential witness(es), and your contact and demographic information. Your complaint must be a true and accurate account of the incident to the best of your knowledge. The more information you can provide, the better it will assist OPOM and FWPD in the complaint investigation process.

What if I don’t know which policy or procedure the officer may have violated?

If you do not know the specific policy or procedure or whether a certain kind of behavior by an officer is against the FWPD policy or procedure, always feel free to contact OPOM for further information.

What is the Complaint Investigation Process?

It is important that complaints be filed as soon as possible after the incident. According to Tex. Loc. Gov’t Code Ann. Chapter 143, any disciplinary action against an officer must be issued within 180 days of the incident. Therefore, it is imperative that a complaint is submitted as soon as possible after the incident. The following outlines the complaint process after a completed complaint form is received by our office.

  1. The Office of the Police Monitor receives your complaint.
  2. OPOM acknowledges receipt of your complaint.
  3. OPOM reviews and forwards your complaint to Fort Worth Police Department Internal Affairs for review and/or investigation. The FWPD complaint investigation can take up to 90 days.
  4. OPOM monitors the FWPD investigation.
  5. OPOM reviews the completed FWPD Internal Affairs investigation and provides recommendations to the FWPD as appropriate.
  6. OPOM notifies you once the review is completed.


Can I file an anonymous complaint?

Yes. You may choose to file an anonymous complaint; however, you must have first-hand knowledge of the incident, which means it must be an incident that you witnessed or were directly involved. Please note, should you choose to be anonymous, we will not be able to contact you with potential follow-up questions or provide you any information about the case. If you would like for our office to follow up with you, please be sure to provide your first and last name, phone number, and/or email or mailing address.


How do I commend a Fort Worth Police Officer?

To thank a Fort Worth Police officer when he or she provides exceptional service to you, complete the FWPD Commendation Form (PDF)(PDF, 270KB) or call us at (817) 392-6535. If you provide your contact information, OPOM can keep you posted on its status.


Can I request public records from the Office of the Police Monitor?

All public records request must be submitted to the Public Records & Information Center. To find out more information about the public records request process, please visit the Public Records & Information Center website or call (817) 392-8184.


How is the OPOM involved with the Fort Worth community?

Part of OPOM’s mission is to educate the public about our work; this includes how to file a complaint and collaborate with the community regarding the FWPD.

Also, OPOM representatives create programming, events and attend existing community events. If you are interested in having OPOM meet with your community group or organization, please email or call (817) 392-6535.


How will the OPOM keep the public informed?

The OPOM will publicly release periodic reports. These reports will outline our activities, provide an analysis of trends in FWPD policing including complaints and commendations, and provide an overview of OPOM policy and procedure recommendations made to FWPD. Other venues in which we may share this information include OPOM’s website, newsletter and social media platforms as well as the City of Fort Worth’s listserv. We also will continue to engage the community and FWPD by hosting and/or participating in community meetings, engagements and workshops.

To stay up-to-date on the activities of our office, you can visit us on the following platforms:

If at any time, you would like OPOM to mail information to community members who may not have access to these platforms, please contact us. We want to ensure that our information is accessible to all of the Fort Worth community.

We also welcome your comments and feedback. It is our mission to serve as a voice for all community members related to OPOM or FWPD activities. Thank you for allowing us to serve you!




File a Complaint about a FWPD Officer

The complaint process is vital to the promotion of police accountability and transparency. Upon receiving your complaint, the OPOM will review and identify potential allegations. OPOM will then forward your complaint to the FWPD Internal Affairs Unit for investigation. The FWPD complaint investigation can take up to 90 days. During that time, OPOM will confer with FWPD to monitor the investigation. Afterwards, OPOM will conduct a review of the FWPD investigation and provide recommendations as appropriate. You will be notified upon the completion of the OPOM review.

File a complaint with our office.(PDF, 3MB)

Please don't hesitate to contact the office to check on the status of your complaint or if you have any additional questions related to this matter. 





Thank a FWPD Officer

OPOM also welcomes your compliments of FWPD personnel. Once received, OPOM will also track the accolades and then forward them to the FWPD.

Submit a commendation.




Department Head

OPOM Director Kim Neal

Kim Neal

Kim Neal, JD, LPEC, CCEP, became Fort Worth’s first independent Police Oversight Monitor and Director in March 2020. Neal has more than two decades of experience addressing misconduct, overseeing investigations, compliance training, researching and implementing best practices and ensuring compliance at the federal, state and local levels of government, to restore and maintain communities’ trust.