The payment and billing systems will be down for maintenance starting at 7 p.m. on Friday, Dec. 1, through 7 a.m. on Monday, Dec. 4. Payments online and by phone will be unavailable during the maintenance window. We apologize for the inconvenience.

Residential Customers:
To migrate to the MyH2O portal click here.

If you are still using our older online payment site (Paymentus),we ask that you migrate to the MyH2O portal immediately. For autopay customers, failure to migrate by 7p.m. on Friday Dec. 1, may lead to interruptions to your water account.

Business & Commercial Customers:
Beginning Dec. 4, 2023, all businesses, schools and industries who are using Fort Worth Water’s existing online payment site (Paymentus) need to go directly to our new MyH2O portal to register. For additional information click here.



The Water Department enables our community to thrive with clean water done right every time. The utility is responsible for providing drinking water, wastewater and reclaimed water service that protects human health and the environment. Learn more »




Wholesale customers

Wholesale Water and Wastewater Advisory Committee

Regular Semi-annual Meeting 

Thursday, Dec. 7, 2023 at 2 p.m. to 4:30 p.m.

Tarrant County College South Campus, Fusion Room in SETC Building

Other cities and entities within Tarrant, Johnson, Denton and Parker counties contract with Fort Worth for drinking water, wastewater and reclaimed water services. These are considered wholesale customers because they resell the services to their own customers. 

Uniform wholesale contracts dictate the terms of the agreements and specify the methodology for calculating rates.

Some entities are wholesale customers for more than one service. Others receive only one of the services from Fort Worth. Some entities have other sources of water supply and only use Fort Worth services in an emergency.

Learn more


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Department Leadership

Chris Harder, P.E.


Harder joined Fort Worth in 1999 as a project engineer and has lead the water utility since August 2018.