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The payment and billing systems will be down for maintenance starting at 7 p.m. on Friday, Dec. 1, through 7 a.m. on Monday, Dec. 4. Payments online and by phone will be unavailable during the maintenance window. We apologize for the inconvenience.

Residential Customers:
To migrate to the MyH2O portal click here.

If you are still using our older online payment site (Paymentus),we ask that you migrate to the MyH2O portal immediately. For autopay customers, failure to migrate by 7p.m. on Friday Dec. 1, may lead to interruptions to your water account.

Business & Commercial Customers:
Beginning Dec. 4, 2023, all businesses, schools and industries who are using Fort Worth Water’s existing online payment site (Paymentus) need to go directly to our new MyH2O portal to register. For additional information click here.

The Water Department enables our community to thrive with clean water done right every time. The utility is responsible for providing drinking water, wastewater and reclaimed water service that protects human health and the environment. Learn more »

Customer Care

Payment options

You can pay your City of Fort Worth utility bill in a number of ways.

Opening, closing and transferring accounts

Whether you need to open, close or transfer an account, customer service reps are ready to assist. The page also lists the fees associated with account activity.

Water bill messages and inserts

View bill messages and inserts for the current month and previous two months.

Bill Assistance Program

This program is designed to help customers who are having difficulty paying their water and wastewater bills. Persons having a need to be designated as Life Support Dependent Customers should complete the form on this page.

High water use bill adjustments

Learn the requirements for possible utility bill adjustments offered by the city.

Water and Wastewater rates

Water and wastewater rates each have two components - a volume charge and a fixed monthly service charge. There are also account fees associated with certain activities or requests.

Drinking water

Drinking Water Quality Topics

Requirements by the U.S. Environmental Protection Agency are in place to establish and enforce national drinking water standards.

Lead in Drinking Water

Fort Worth provides drinking water to about 1.2 million people and businesses in Fort Worth and 30 other communities.

Superior Water Rating

Fort Worth is proud to carry the designation of Superior Public Water System.

Water Supply

Fort Worth uses surface water from six sources. Participating in the Region C Regional Water Planning Group including all or part of 16 counties.

Annual Water Quality Report

The annual Drinking Water Quality Report provides information about your drinking water including sources, water quality and treatment processes.

PFAS

What it is, where it comes from and how it enter the environment and drinking water systems

Unregulated contaminant testing

The Safe Drinking Water Act requires that once every five years EPA issue a list of unregulated contaminants to be monitored by public water systems.

Wastewater

Biosolids Program

Fort Worth has always been dynamic and progressive in the beneficial reuse of biosolids.

Industrial and Commercial Wastewater Requirements

The City of Fort Worth is required to regulate discharges from businesses and industries that could have a negative impact on the wastewater collection system.

Mary's Creek Water Reclamation Facility

The Water Department is proactively planning for the construction of a new water reclamation facility to serve the needs of the western part of the city.

Liquid Waste Transporters

The Water Department maintains a list of permitted transporters that are allowed to haul liquid wastes within the City of Fort Worth

Preliminary hearing notice

The official notice of the preliminary heating related to the draft permit for the proposed Mary's Creek Water Reclamation Facility.

Winton Terrace Infrastructure Improvements

Water and sewer lines will be rehabilitated in the Park Hill Area, west of Forest Park and the Fort Worth Zoo and east of South University Drive.

Seminary Drive Area Water and Sewer Improvements

Existing water and sanitary sewer mains will be replaced on both sides of I-35W. The project is bound by East Waggoman Street to the north, Union Pacific Railroad to the east, Sycamore Creek and SE Loop 820 to the south, and Hemphill Street to the west. Landmarks include the Bob Bolen Public Safety Complex, Union Pacific Railroad and the Fort Worth and Western Railroad.

Foster Park Neighborhood Area Water and Sewer Improvements

Existing water and sewer mains will be replaced in the Foster Park neighborhood association area. The boundaries of Fort Worth Water’s capital improvement project include Westdale Drive to the north, South Drive to the east, Interstate 20 to the south and South Hulen Street to the west. Overton Park Plaza is to the west of the project and Willow Lake is north of the project.

final-permit-2022.pdf

(PDF, 1MB)

About Us

Leadership & Organization

The water utility's leadership team is comprised of the water director, two deputy directors and six divisions, each led by an assistant director.

Water Utility Annual Report

Highlights of the key accomplishments and challenges from the previous fiscal year.

Water Department History

Fort Worth started growing at a fast pace with the arrival of the Texas and Pacific Railroads in 1876.

Wholesale customers

Wholesale Water and Wastewater Advisory Committee

Regular Semi-annual Meeting

Thursday, Dec. 7, 2023 at 2 p.m. to 4:30 p.m.

Tarrant County College South Campus, Fusion Room in SETC Building

Other cities and entities within Tarrant, Johnson, Denton and Parker counties contract with Fort Worth for drinking water, wastewater and reclaimed water services. These are considered wholesale customers because they resell the services to their own customers.

Uniform wholesale contracts dictate the terms of the agreements and specify the methodology for calculating rates.

Some entities are wholesale customers for more than one service. Others receive only one of the services from Fort Worth. Some entities have other sources of water supply and only use Fort Worth services in an emergency.

Learn more

Calendar

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Department Leadership

Chris Harder, P.E.

Director

Harder joined Fort Worth in 1999 as a project engineer and has lead the water utility since August 2018.

Contact Us

Phone

817-392-4477 (24/7 for water emergencies, Select Option 1)

Email

MyWaterAccount@FortWorthTexas.gov

Location

Water Department

908 Monroe St.

Fort Worth

76102

View Map

Hours

Call Center hours are 7 a.m. to 7 p.m. Monday through Friday, excluding city holidays.

Walk-in assistance is available from 7:30 a.m. to 5:30 p.m. Monday through Friday, excluding city holidays.

News

Mail

Mailing address for bill payments:

Fort Worth Water
P.O. Box 961003
Fort Worth, TX 76161-0003

Mailing address for other correspondence:
Fort Worth Water
P. O. Box 870
Fort Worth, TX 76102

View department leadership

Water

Customer Care

Payment options

Opening, closing and transferring accounts

Water bill messages and inserts

Bill Assistance Program

High water use bill adjustments

Water and Wastewater rates

Drinking water

Drinking Water Quality Topics

Lead in Drinking Water

Superior Water Rating

Water Supply

Annual Water Quality Report

PFAS

Unregulated contaminant testing

Wastewater

Biosolids Program

Industrial and Commercial Wastewater Requirements

Mary's Creek Water Reclamation Facility

Liquid Waste Transporters

Preliminary hearing notice

Winton Terrace Infrastructure Improvements

Seminary Drive Area Water and Sewer Improvements

Foster Park Neighborhood Area Water and Sewer Improvements

final-permit-2022.pdf

About Us

Leadership & Organization

Water Utility Annual Report

Water Department History

Wholesale customers

Calendar

Department Leadership

Chris Harder, P.E.

Director

Contact Us

Phone

Email

Location

Hours

News

Mail

Related Information