In today’s fast-paced consumer centric municipality, the Customer Care Division provides Award Winning World Class Service to the citizens and patrons of the City of Fort Worth. Customer Care is on the cutting edge of the digital transformation of service offerings; thereby delivering a seamless and personalized experience. Customer Care is made up of two specialized units: the City Call Center and the My Fort Worth (MyFW) team. The division differentiates itself by integrating multiple channels of communication with interaction to provide a superior level of care.
Have you encountered issues with street conditions, trash pickup or any city service?
Customer Care provides assistance for non-emergency services such as Animal Care and Control, Code Enforcement, Environmental, Forestry, Graffiti, Parking, Public Property Mowing, Solid Waste, Stormwater, Streets, Traffic and general inquiries for the City Manager’s Office.
Whether you choose to take advantage of one of the easy My Fort Worth (MyFW) online or mobile reporting options or choose to contact the City Call Center by phone, email or chat, Customer Care is here for you!