Customer Care

Welcome 

In today’s fast-paced consumer centric municipality, the Customer Care Division provides Award Winning World Class Service to the citizens and patrons of the City of Fort Worth. Customer Care is on the cutting edge of the digital transformation of service offerings; thereby delivering a seamless and personalized experience. Customer Care is made up of two specialized units: the City Call Center and the My Fort Worth (MyFW) team. The division differentiates itself by integrating multiple channels of communication with interaction to provide a superior level of care.

 

Have you encountered issues with street conditions, trash pickup or any city service?

Customer Care provides assistance for non-emergency services such as Animal Care and Control, Code Enforcement, Environmental, Forestry, Graffiti, Parking, Public Property Mowing, Solid Waste, Stormwater, Streets, Traffic and general inquiries for the City Manager’s Office.

Whether you choose to take advantage of one of the easy My Fort Worth (MyFW) online or mobile reporting options or choose to contact the City Call Center by phone, email or chat, Customer Care is here for you!

Ways to Connect with The City of Fort Worth

Online

Online Reporting made Easy!

Scroll through the items or search for a topic, select the item, and follow the directions. It is that easy!

 
   

Mobile

Out on the town, heading to work, or visiting a friend?

Report by cell phone by using the MyFW texting or My FW App, is the official app for residents and visitors to quickly and easily report issues to the City of Fort Worth, 24 hours a day 7 days a week.  

MyFW Texting:

  • Text HELLO to 817-835-MYFW (6939).
  • Keep text message simple
  • One-word requests work best. For example: pothole.

 

My Fort Worth (MyFW)

MyFW_App.png(PDF, 2MB)

Learn more

 

  • Download the MyFW mobile app. (It is free to download from the App Store and Google Play.) 
  • Provide a brief description, photos and use a map-based location feature to submit issues like graffiti, potholes or high grass.
  • Submit and the request will go directly to the appropriate city work team.
  • You can even view the status of the request in the app
  • Receive a notification when the work is complete. 

 

Terms of Service

Chat

City Call Center is here to assist you via chat!

The Fort Worth City Call Center handles requests for information and services for Animal Care and Control, Code Enforcement, Environmental, Forestry, Graffiti, Parking, Public Property Mowing, Solid Waste, Stormwater, Streets, Traffic, and general inquiries for the City Manager's Office through online chat.

City Call Center Specialists are ready to assist you Monday through Friday from 7am until 6pm and Saturday from 7am until 4pm.

  • Look for the graphic on the bottom right corner of the page to use our chat tool in our website.

 

Find additional chats on the following pages:

Other

If you are unable to locate the right reporting tool, see some additional ways to connect.

Environmental 

Code Compliance-Environmental Quality division provides this service to allow concerned citizens to file email reports of air and water pollution.

 

Animals 

For issues such as strays, animal cruelty, noise and waste complaints or dead animals.

 

Police 

Connect to the Fort Worth Police Department online.

If this is an emergency, call 9-1-1.Use the online crime reporting tool for non-emergency crimes that occur in Fort Worth's city limits.

Code Violations  

Connect and read about the top code violations.

Consumer Health 

This form is to give the public to make a complaint to investigate the Code Compliance violation submitted.

 Water

You can report water main breaks 24 hours a day, seven days a week, including holidays, by calling our 24-hour customer service number. Report illegal connections, water waste and meter issues.

 

Contact

Telephone

  • City Call Center:
    817-392-1234
  • Police: 817-392-4222
  • Fire: 817-392-3000
  • Ambulance: 817-927-9620
  • Water Call Center:  817-392-4477

Emergency Services

Ambulance/Fire/Police: 9-1-1

Mailing Address

200 Texas St.
Fort Worth, TX 76102

Contact form

 

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