Communications & Public Engagement

Residents and visitors want effective, accurate and timely information, as well as ways to share thoughts and concerns with city employees, department leaders and elected officials. The Communications and Public Engagement Department (CPE) helps to make that happen.

The CPE team works with a variety of stakeholders to share city messages across a variety of communications channels. They also take feedback and ideas from the community back to city officials to create an inclusive and responsive city government.

 

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Media Relations

The CPE office coordinates media relations activities and handles media inquiries for the City of Fort Worth. Members of the media can submit inquiries online, obtain information from the City News e-newsletter and download recent city council presentations

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Community Engagement

The Community Engagement team works with residents on building neighborhood capacity and the developing communication networks of city stakeholders. These include faith-based groups, neighborhood associations, schools and nonprofit organizations. Effective communications with these different audiences is vital to the success of city initiatives and programs.

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Fort Worth Television

Fort Worth TV, in partnership with the community, produces diverse and innovative programs for and about Fort Worth. Watch presentations and view programming either online, on TV or YouTube. Recordings are cataloged and can be found online.

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Customer Care

Customer Care provides assistance for non-emergency services such as Animal Care and Control, Code Enforcement, Environmental, Forestry, Graffiti, Parking, Public Property Mowing, Solid Waste, Stormwater, Streets, Traffic and general inquiries for the City Manager’s Office. Take advantage of one of the easy My Fort Worth (MyFW) reporting options or connect with the City Call Center directly. Customer Care is here for you! 

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Website Management

The CPE office maintains and manages content on the city's website, fortworthtexas.gov. Do you have suggestions or edits to improve the website? Let us know.

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Volunteer Program

There are a variety of opportunities available in many departments. We hope you will find one that fits your schedule and fulfills your interests.

Department Head

Michelle Gutt

More than 25 years of marketing, public relations, and fundraising experience in government, corporate and nonprofit organizations.
Specialties: Extensive professional background in media relations, community collaborations, fund development, writing, internal and external communications and the development of proactive strategic plans.