Mental Health Benefits


Healthy Challenge Wellness Program offerings for mental health well-being:

Our mission for the Healthy Challenge program is to support and empower employees, retirees and their families to make healthier lifestyle choices. Together with Virgin Pulse and the Benefits Team, we bring you the latest health and wellness content, educational programs and an online community to help keep you motivated!

All programs are confidential and in compliance with the Health Insurance Portability and Accountability Act (HIPAA).


  • Accolade can help direct people to the right service or providers by calling 833-909-2353 or via their app.


  • Virtual mental health counseling with psychiatrists/psychologists
  • Covered 100% on Health Center Plan, low cost on Consumer Choice Plan

Mental Health Visits in Person

  • Covered 100% on Health Center Plan
  • Deductible and coinsurance for Consumer Choice Plan Members

Hello Brightline

  • or 888-224-7332
  • M–F from 8 a.m. to 9 p.m.
  • Mental health support for children 18 months to 17 years
  • Behavioral health support for parents

  • Psychiatrists, therapists and coaches available


  • Online appointments with therapists
  • Treats stress, anxiety, depression, relationships, trauma, grief, etc.

Virgin Pulse Platform

  • Coaching

  • Journeys

  • RethinkCare

  • Mindfulness Challenges

  • Healthy Habit Tracking

Resources for Living

Through Resources for Living, the City's Employee Assistance Program (EAP), your spouse and other eligible members of your household have 24/7 access to help with issues such as marital or emotional relationship problems, drug and alcohol abuse, depression, stress and financial hardships — at no cost to you.

The program allows up to six free confidential counseling sessions per issue to help with any of these issues before any type of payment is required. After the free sessions, you can continue services with the provider covered under the City of Fort Worth’s insurance plan, but a copay and/or coinsurance similar to the payment process for medical providers and services may be required.

Also, many issues can be addressed directly with your EAP professional; in some cases, you may be referred to other resources. EAP services are available in person, via phone or online.

Childcare Concierge

  • Call with your requirements
  • Concierge finds providers who meet your requirements

Online will and estate planning:

Legal services

Obtain a half-hour free consultation with a participating attorney for each new legal topic (each plan year) related to: 

• General, family and criminal law

• Elder law and estate planning

• Divorce

• Wills and other document preparation

• Real estate transactions

• Mediation services

Receive a 25% discount off of fees for services beyond the initial consultation (excluding flat legal fees, contingency fees and plan mediator services). Services must be related to the employee or eligible household members. Employment law is excluded.

Financial services

Receive half-hour free telephonic consultation for each new financial topic (each plan year) related to:

• Budgeting

• Retirement or other financial planning

• Mortgages and refinancing

• Credit and debt issues

• College funding

• Tax and IRS questions and preparation

Plus, get a 25% discount off tax-preparation services. Services must be for financial matters related to the employee and eligible household members.

Identity theft services

One-hour fraud resolution phone consultation or coaching about ID theft prevention and credit restoration. Services include a free emergency kit for victims.

How to get started with the Employee Assistance Program (EAP)

To access services from Resources for Living, call 1-866-611-2826 or visit the website

  • Username: fort worth 
  • Password: eap