Priority Repair & Water Program

The Priority Repair Program helps Fort Worth homeowners in need of emergency or mechanical system home repairs with up to $5,000 in work. Repairs are limited to once every 12 months based on eligibility.

Priority Repair program now includes the Waterline Assistance Through Emergency Repair Program (WATER) which prioritizes repairs to water lines, gas lines and water heaters for residents impacted by the February winter storm. Funds have been increased to provide additional assistance. 

Please use the Priority Repair application below to apply for the WATER program. Eligibility income limits have increased to 80% AMI for the emergency program. Our WATER program goal is to have repairs made within 10 business days of a completed application.


What types of repairs are included?

Priority Repair Program technicians will perform a home inspection to determine if an applicant is in need of emergency repairs (highest priority one) or non-emergency mechanical system repairs (priority two). 

  • Highest Priority one repairs will be addressed before priority one repairs.
  • Priority One repairs will be addressed before
  • Priority Two repairs. 

Highest Priority –2021 Water Program

Water lines, gas lines, and water heaters damaged in the February 2021 winter storm.  

The Fort Worth Waterline Assistance Through Emergency Repairs (WATER) Program will assist eligible Fort Worth residents impacted by the February 2021 snowstorm for emergency plumbing repairs to water and gas lines and water heaters at their primary residence. Assistance is available for owner-occupied households within the city limits of Fort Worth whose total household income does not exceed 80% of area median income (AMI). 

This program is administered through the City of Fort Worth’s Priority Repair Program within the Neighborhood Services Department and may include funding from United Way and other community sources.   

Assistance Provided

  • Repair of water and gas lines and water heaters up to $5,000 per household. 
  • There will be no out-of-pocket expenses for the applicants; repairs will be made by contractors of the city. 
  • All payments will be made directly to the contractors.
  • No additional repairs associated with water damage will be made through this program. 
  • The program’s goal is to complete repairs within 10 business days from the date of the completed application. 

Eligibility Requirements

  • Household Income80% area median income 
  • Owner-occupied dwellings only (i.e., applicant’s primary residence)
  • Dwelling unit located within the city limits of Fort Worth
  • Housing unit has been damaged by the February 2021 snowstorm

Ineligible Applicants 

  • Households receiving assistance from insurance claims/proceeds filed are not eligible
  • Tenants of rental properties
  • Landlords
  • Dwelling units that are not the primary residence of the owner

Documents Required 

  • Proof of Identity (e.g., state issued personal ID, Driver’s License, etc.)
  • Proof of United States Citizenship (birth certificate, passport)
  • Proof of Ownership (mortgage statement, deed, etc.)
  • Proof of Primary Residence (Utility bill, voter registration, homestead exemption, etc.)
  • Proof of Household Income (check stub, W-2, tax return, etc.)
  • Proof damage(s) occurred as a result of the 2021 snowstorm
  • Completion of online Priority Repair Program application

Priority One – Emergency Repairs

An emergency is a situation or condition that occurred recently without warning, and is considered detrimental or one that poses a threat to life and/or the health safety of occupants and requires immediate action.

Repairs are limited to :

  • Sewer line breaks
  • Fresh water line breaks
  • Gas line breaks/leaks
  • Water heaters (inoperable or unsafe units)
  • Unsafe or inoperable heating systems (inoperable or unsafe)

Priority Two – Mechanical System Failure Repairs

Conditions of deterioration that, if left unattended, will threaten the health or safety of the occupants.

Repairs are limited to:

  • Electrical System Failures
  • Roof Repairs
  • Unsafe or inoperable HVAC systems (Air Conditioning system)
  • Unstable, sagging or rotten bathroom subflooring


  • The home must be located within the City of Fort Worth
  • The home must be owner occupied
  • Home will be denied if total cost of needed repairs exceeds $5,000
  • You must provide verification of household income
  • Required paperwork must be completed before home assessment
  • Total household income for all adults living in the home cannot exceed the income limits shown in the chart.


2021 Priority Repair & WATER Program Income Limits

Household Size Priority Repair
60% AMI
 WATER Program (Waterline Assistance Through Emergency Repair) February 2021 storm 80% AMI
1 $34,260
2 $39,120   $52,200 
3 $44,040   $58,700 
4 $48,900   $65,200
5 $52,860   $70,450 
6 $56,760   $75,650
7 $60,660 $80,850
8 $54,560 $86,100 

Updated February 23, 2021



Apply for Priority Repair and Waterline Assistance Through Emergency Repair (WATER) program

Use the online form to apply for the Priority Repair Program.
Applications are in both English and Spanish.


Priority Repair & WATER Program Application


No individual shall be denied services solely on the basis of his or her race, color, national origin, gender, gender identity, religion, age, disability or sexual orientation. 

Hearing and speech-impaired persons may access the program’s number by calling the Federal Relay Service at 800-877-8339. Braille or large print copies of Priority Repair Program documents are available upon request.