Report water main breaks & leaks

an airborne main break that has busted through the street

There are two ways to report water main breaks or leaks 24 hours a day, seven days a week, including holidays.


  1. Use the MyFW app. Download it from Google Play or the Apple App Store.  
  2. Call 817-392-4477. Please do not use email to report emergencies because it is not monitored constantly.  

Don’t assume your neighbor will make the call. The utility would rather receive multiple reports about a suspected problem than no calls at all.

The map linked below shows current seven-day history and status for main breaks. The map is searchable  by address, using the search bar above the right corner of the map. 

View map of main break locations

What is the difference between a leak and a break?

If you see water coming out of the ground at any flow rate, we want to know. Our investigators will determine the classification. Breaks require immediate attention because they are draining a lot of water from the system quickly, and may be affecting service to one or more customers. Leaks are slower and are not disrupting service to customers. If you have a water pipe issue at your home or business, you know if it requires immediate attention or the repair can be delayed.

Signs of a broken water main include water running down the street and buckled pavement. Main breaks may leave specific areas without water. Based on the size of the main pipeline break and the time required to locate and mark other buried utilities, residents may experience water outages as crews repair breaks and restore water service.

Do not attempt to drive, walk or cycle through the water. There may be a hole that is not visible or the power of the water may have eroded the street base, resulting in a collapse as weight is placed on the area.

How long it takes to repair a main break can run from a few hours to a day or more. It depends on several factors, such as pipe size, pipe material and pipe depth. A typical repair takes about six hours. 

Before beginning repairs, the utility must request the locations of other buried utilities, such as gas, telecommunications and electric. It can take two hours after the request is submitted to get these locations marked. Knowing the location of other buried utilities is essential to avoiding disruptions of other utilities or injuries to workers and others.

Repair crews drive through neighborhoods and use speakers on the vehicles to notify residents who will be without water. This verbal notification is provided about 15 minutes before water is turned off. In some cases, the break itself can cause some customers to lose service or experience a drop in water pressure. Not all main breaks result in service interruptions.