Customer Care

Hello Fort Worth! 

In today’s fast-paced consumer centric municipality, the Customer Care Division provides Award Winning World Class Service to the residents and patrons of the City of Fort Worth. Customer Care is on the cutting edge of the digital transformation of service offerings; thereby delivering a seamless and personalized experience. Customer Care is made up of two specialized units: the 311 Fort Worth Contact Center and My Fort Worth (MyFW) Services. The division differentiates itself by integrating multiple channels of communication with interaction to provide a superior level of care.

Ways to Connect & Request Services with The City of Fort Worth


Have you encountered issues with street conditions, trash pickup or any city service?

Customer Care provides assistance for non-emergency services such as Animal Care and Control, Code Enforcement, Environmental, Forestry, Graffiti, Parking, Public Property Mowing, Solid Waste, Stormwater, Streets, Traffic and general inquiries for the City Manager’s Office.

Whether you choose to take advantage of one of the easy My Fort Worth (MyFW) online or mobile request options or choose to contact the 311 Fort Worth Contact Center by phone, email or chat, Customer Care is here for you!



Online Requests made Easy!

Scroll through the items or search for a topic, select the item, and follow the directions. It is that easy!




Out on the town, heading to work, or visiting a friend?

Request services by cell phone using MyFW texting or the MyFW App, the official app for residents and visitors to quickly and easily request services from the City of Fort Worth, 24 hours a day 7 days a week.  


MyFW Texting:


  • Text HELLO to 817-835-MYFW (6939).
  • Keep text message simple
  • One-word requests work best. For example: pothole.


My Fort Worth (MyFW)

MyFW_App.png(PDF, 2MB)

Learn more


  • Download the MyFW mobile app. (It is free to download from the App Store and Google Play.) 
  • Provide a brief description, photos and use a map-based location feature to submit issues like graffiti, potholes or high grass.
  • Submit and the request will go directly to the appropriate city work team.
  • You can even view the status of the request in the app
  • Receive a notification when the work is complete. 


Terms of Service


311 Fort Worth Contact Center is here to assist you via chat!

The 311 Fort Worth Contact Center handles requests for information and services for Animal Care and Control, Code Enforcement, Environmental, Forestry, Graffiti, Parking, Public Property Mowing, Solid Waste, Stormwater, Streets, Traffic, and general inquiries for the City Manager's Office through online chat.

311 Fort Worth Contact Center Specialists are ready to assist you Monday through Friday from 7am until 6pm and Saturday from 7am until 4pm.

  • Look for the graphic on the bottom right corner of the page to use our chat tool in our website.

chat graphic



Find additional chats on the following pages:


If you are unable to locate the right reporting tool, see some additional ways to connect.


Code Compliance-Environmental Quality division provides this service to allow concerned citizens to file email reports of air and water pollution.




For issues such as strays, animal cruelty, noise and waste complaints or dead animals.



Connect to the Fort Worth Police Department online.

If this is an emergency, call 9-1-1.Use the online crime reporting tool for non-emergency crimes that occur in Fort Worth's city limits.

Code Violations  

Connect and read about the top code violations.

Consumer Health 

This form is to give the public to make a complaint to investigate the Code Compliance violation submitted.


You can report water main breaks 24 hours a day, seven days a week, including holidays, by calling our 24-hour customer service number. Report illegal connections, water waste and meter issues.




  • 311 Fort Worth Contact Center:
  • 311 read more
  • Police: 817-392-4222
  • Fire: 817-392-3000
  • Ambulance: 817-927-9620
  • Water Call Center:  817-392-4477

311 Fort Worth


Emergency Services

Ambulance/Fire/Police: 9-1-1

Mailing Address

200 Texas St.
Fort Worth, TX 76102



Find more Connections

Social Media

City of Fort Worth social media channels can be found by clicking the link below. Stay connected and learn more about enrolling for emergency notifications with  the Office of Emergency Management.

Click here