Hello Fort Worth!
In today’s fast-paced consumer centric municipality, the Customer Care Division provides Award Winning World Class Service to the citizens and patrons of the City of Fort Worth. Customer Care is on the cutting edge of the digital transformation of service offerings; thereby delivering a seamless and personalized experience. Customer Care is made up of two specialized units: the City Call Center and the My Fort Worth (MyFW) team. The division differentiates itself by integrating multiple channels of communication with interaction to provide a superior level of care.