Residential and typical commercial alarm systems provide indirect alarm reporting to the Police Department, meaning that the notification goes through an alarm company prior to notifying the Police Department of activity indicative of criminal behavior. Property owners that install a monitored alarm system and wish to have a police response to an alarm activation must have an alarm permit issued by the Development Services Department.
In an effort to establish a more efficient and user-friendly program, the city has entered into a contract with CentralSquare Technologies (CST) to manage alarm system permitting.
This transition to CST will not impact the Fort Worth Police Department’s response to calls for service, and is intended to help reduce the number of false alarms received, therefore enabling police resources to focus on emergency calls for service.
Alarm system users will now be able to register and/or renew alarm systems, pay fees, update account information, and view false alarm incidents online at www.crywolfservices.com/fortworthtx
Questions regarding your alarm account should be referred to CST at (833) 281-8742 or firstname.lastname@example.org.
The Fort Worth Police Department's mission is to provide quality service in partnership with the community to create a safe environment for all. Fort Worth residents, call the Police Department's non-emergency number, 817-392-4222, when necessary.
Exclusive for alarm companies, call 817-927-4420 when calling in alarm activations to the Police Department.