Virgin Pulse: All the ways to save!


Virgin Pulse is the City's health care management services provider. It provides the tools and support that employees need to lead a healthy lifestyle. 

By signing in to their personalized and confidential Virgin Pulse portal, employees can track many aspects of their health and fitness. By doing so, they can earn rewards and points toward their annual Healthy Challenge Cash Payout of either $150, $200 or $250.

Additionally, by participating in the Healthy Challenge Premium Incentive program, employees can avoid paying an additional $100 per month on their insurance premium.

Employees have until Aug. 31, 2022, to complete the requirements to earn their Healthy Challenge Premium Incentive. If you have a spouse on the health plan, they will also need to complete the Premium Incentive activities before the deadline in order for you to earn the Premium Incentive.

Employees have until Dec. 15, 2022, to earn their Healthy Challenge Cash Payout. Spouses are not eligible for the Cash Payout so they do NOT need to complete the Dec. 15 deadline.

To make it as easy as possible to optimize your health AND qualify for the Premium Incentive and the Cash Payout, here is a breakdown of all the requirements and deadlines:

Premium incentive requirements

Premium incentive requirements:

Aug. 31 is the deadline for the following three things:

  • Health Assessment (HA).
  • Nicotine-Free Statement or Being Tobacco-Free Journey (TOB).
  • Biometric Screening Form (BSF).

Cash payout requirements and deadlines

Cash payout requirements and deadlines:

Aug. 31 deadline:

  • All Premium Incentive requirements must be completed (HA, TOB, BSF).

Dec. 15 deadline:

  • Self-report ONE preventive screening on your My Care Checklist.
  • Earn points for completing healthy activities:
    • 15,000 points for $150.
    • $25,000 points for $200.
    • $40,000 points for $250.

Note: Cash Payout rewards are not cumulative. Maximum payout is $250.

Have questions? Get answers!

Employees can reach Virgin Pulse Member Services in a variety of ways.

  • Live chat: Quickly chat online with a representative, midnight-7 p.m. Monday-Friday.
  • Phone: Call 888-671-9395 6 a.m.-7 p.m. Monday-Friday.
  • Email: Contact and get a response within two business days.
  • Support page: Access self-service troubleshooting with over 500 articles on topics like getting started, devices and apps, and profile setup.

Employees can also refer to pages 38-39 of the Benefits Guide and pages 4-9 of the Wellness Guide.



Create a Virgin Pulse account today!