Business & Commercial Customers:
Beginning Oct. 30, 2023, all businesses, schools and industries with Fort Worth Water accounts who are using our existing online payment site, must go directly to our new MyH2O portal to register. See below under “Business customers” for additional features and changes.
System maintenance starts on Saturday, Sept. 30 at 5 p.m. and is expected to last until 5 a.m. Sunday, Oct. 1. During the maintenance window, you cannot make payments online or by phone, and the dashboard to view your water usage is unavailable. We apologize for the inconvenience.
Online payments for residential customers go through the MyH2O portal, where customers can also view their water use by the day or by the hour. The data is not available in real time but is available the next day. Previous bills and payment history are still available, too. Because of supply chain challenges, not all meters have the radios to send the data. These customers will only see monthly usage until radios supplies are received and connected to the meter.
- Existing customers who pay online will use the same login information (user email and password) the first time, but will immediately receive an email to reset the password. A screen pop-up will relay this information. There is no need to re-register your account.
- New users need their account number and cycle/route numbers to register. This information is on your billing statement or you can obtain it by calling 817-392-4477.
- The “one-time payment” option is still available for customers who do not want to register their account.
Residents - Register/Login/One-time payment
Businesses, schools and industries with Fort Worth Water utility accounts will have access to monitor and manage their water use, and pay their water bills, through the City of Fort Worth’s online commercial MyH2O portal beginning Monday, Oct. 30.
At that time, commercial customers can register for free by clicking the button below.
Portal users can setup a primary company profile for easy account portfolio management and select communication preferences. Among the features, commercial customers will be able to pay multiple accounts with one login as well as set up automatic payments.
Additionally, commercial MyH2O portal users will have the ability to see water usage on an hourly basis the following day.
Businesses and other commercial users who are paying their water bill online using our existing payment site will not be able to move their account information to the new MyH2O portal. A new registration is required.
The current payment site will not be available beginning Oct. 30.
To register in the new MyH2O commercial portal, users must have their account number, and billing cycle and route numbers. This information is on your billing statement or call customer service at 817-392-4477 to request the information.
Businesses - Register/Login/One-time payment
Residents and businesses
View other payment options