Payment options

Residential customers

Online payments for residential customers now go through the MyH2O portal, where customers can also view their water use by the day or by the hour. The data is not available in real time but is available the next day. Previous bills and payment history are available, too.

Residential customers still using the older payment site (Paymentus), must migrate to the MYH2O portal immediately. Failure to do so will cause automatic payment information to be lost and could result in past due bills.

To migrate, follow these simple steps: 

1. Visit the MyH2O portal by clicking the "Register/Login/One-time payment" button below
2. Log in using your current portal ID and password
   • For our first time MyH2O users, if you have forgotten your password, please DO NOT click "Forgot password?" Instead, request a call back by clicking here or call our Customer Contact Center at 817-392-4477 for assistance. 
3. You will receive an email with a link requesting you to update your password. 
4. Once your password is updated, you will be able to long in and your account will be officially migrated. 

• New users only will need their account number and cycle/route numbers to register. This information is on your billing statement or you can obtain it by calling 817-392-4477.
• The “one-time payment” option is still available for customers who do not want to register their account. 

Residents - Register/Login/One-time payment

Business customers

Businesses, schools and industries with Fort Worth Water utility accounts will  have access to monitor and manage their water use, and pay their water bills, through the City of Fort Worth’s online commercial MyH2O portal beginning on Monday, Dec 4.

At that time, commercial customers can register for free by clicking the button below.

Portal users can setup a primary company profile for easy account portfolio management and select communication preferences. Among the features, commercial customers will be able to pay multiple accounts with one login as well as set up automatic payments.

Additionally, commercial MyH2O portal users have the ability to see water usage on an hourly basis the following day.

Businesses and other commercial users who had been paying their water bill online using our older payment site will not be able to move their account information to the new MyH2O portal. A new registration is required.

The older payment site will not be available once the commercial MyH2O portal launches.

New MyH2O commercial portal users should have their account number, and billing cycle and route numbers ready to register. This information is on your billing statement or call customer service at 817-392-4477 to request the information.

Businesses  - Register/Login/One-time payment 

Pay by phone

Customers can conveniently pay their utility bill by phone 24 hours a day, 7 days a week using the automated system. Accepted payments options are:

• Visa, MasterCard, Discover and American Express
• debit card payment (debit card must have the Visa or MasterCard logo)
• electronic check payment

Have your bill ready 

For faster processing, please the following information available before you call. 

• utility account number
• checking account or
• credit card information

Call

• 817-392-4477, select Option 2
• follow the automated system prompts

Checks in the mail 

• Make checks or money orders payable to the Fort Worth Water Department
• Send payment using the return envelope that came with your bill or mail to:

City of Fort Worth Water Department
P. O. Box 961003
Fort Worth, TX 76161-0003

• Send rush payments using an overnight delivery service to:

City of Fort Worth - Water Customer Service
200 Texas St. 
Fort Worth, TX 76102

Do not

• Send cash in the mail

Water Customer Service Office

• Bring both portions of your current bill
• Location:

City Hall Annex

908 Monroe St.

Fort Worth, TX 76102 

• Hours: Monday-Friday, 7:30 a.m. - 5:30 p.m., excluding holidays

• Accepted payment methods are:

  • Visa, MasterCard, Discover and American Express 
  • checks and money orders
  • debit cards with Visa or MasterCard logo

Fidelity Express locations

Fidelity Express locations are the only authorized sites to accept City of Fort Worth utility bill payments. Using unauthorized locations could result in late payment charges or service disruptions because funds are not sent to the water utility in a timely manner. 

• Bring both portions of your current bill to any participating Fidelity Express location, usually grocery and convenience stores.
• You can use Fidelity Express locations in Tarrant, Denton, Parker, Johnson and Dallas counties.
• Only cash payments are accepted, and a processing fee is charged by the location. The amount of the processing fee varies by location. 
• The payment will post to your account the next business day.
• Use the link below to find a Fidelity Express location near you.

Find a Fidelity Express location

Drop box:

• 24-hour payment drop box is located on the south side of the Fort Worth City Hall Annex, 908 Monroe Street.
• Pay only with check or money order to ensure proper credit.
• Do not pay with cash.

The only way to set up autopay is using the online portal. This requires having a valid email address.

Online

You can register an online account and set up automatic payments on a credit or debit card or from your checking or savings account. Go to the Online tab to use this option.

• The checking or savings account must allow ACH payments.
• Automatic payments are withdrawn from your bank account on the bill's due date each month.
• You can change this option at anytime through the portal.