Bill Assistance Program

Federal money is available to help customers who are struggling to pay their water bills.

The funds are from the federal government through the COVID relief bill passed in 2021. The funding is for customers who are in jeopardy of having their water turned off or need some help in paying their water bill.

Fort Worth wants to connect income-eligible customers with the funding. The application can be completed online or by printing and mailing the completed form and required documentation. Anyone applying must provide:

  • A picture ID

  • Water, gas, electric bills

  • Proof of legal residency in the United States (passport, birth certificate, green card)

  • Proof of household income for the past 30 days (award letters, paycheck stubs, pension letters) for all household members

Fort Worth Water and Community Action Partners are planning community-based events, but the dates and locations are not final.

Anyone who is interested can access the application at Community Action Partners website or call 817-392-5795. There also is funding for available for gas and electric bill payments.

Apply now! Funds must be used by deadlines that are quickly approaching.


Fort Worth Water customers can donate to the City of Fort Worth’s Utility Bill Assistance Program. This program is designed to help customers who are having difficulty paying their water/sanitation bills.

The number of customers that can be helped is based on donations. Unfortunately, the need is always larger than donations so frequently funds are not always available to provide assistance.

Donations can be made by any of the following ways.

  • Elect to make a pledge that will be added as a recurring charge which will be billed on future monthly bills, or
  • Write in a donation on the bill stub, where the included payment would represent the bill amount plus the indicated donation amount.

All contributions are tax deductible. 

Request help

The Community Action Partners division of the Neighborhood Services Department handles distribution of the funds. Recipients must be customers of Fort Worth Water and meet 200 percent of the Federal Poverty Income Guidelines. Customers can receive a maximum of $400 per year for water/sanitation bills and must meet the following criteria.

  • Extraordinary events or crisis situations that have or will deplete financial resources.
  • Extensive water bill due to plumbing problems; problem must be resolved before assistance with water bill is provided.
  • Household’s income (i.e. social security, retirement/pensions, and disability insurance, workers compensation, underemployment and unemployment) is insufficient to address essential needs

Requests for assistance should be referred to Community Action Partners at 817-392-5790.

For more information visit the Water Payment Assistance Program (Community Action Partners) page.