Bill Assistance Program

Fort Worth Water customers can donate to the City of Fort Worth’s Utility Bill Assistance Program. This program is designed to help customers who are having difficulty paying their water/sanitation bills.

The number of customers that can be helped is based on donations. Unfortunately, the need is always larger than donations so frequently funds are not always available to provide assistance.

Donations can be made by any of the following ways.

  • Elect to make a pledge that will be added as a recurring charge which will be billed on future monthly bills, or
  • Write in a donation on the bill stub, where the included payment would represent the bill amount plus the indicated donation amount.

The Community Action Partners division of the Neighborhood Services Department handles distribution of the funds. Recipients must be customers of Fort Worth Water and meet 200 percent of the Federal Poverty Income Guidelines. Customers can receive a maximum of $400 per year for water/sanitation bills and must meet the following criteria.

  • Extraordinary events or crisis situations that have or will deplete financial resources.
  • Extensive water bill due to plumbing problems; problem must be resolved before assistance with water bill is provided.
  • Household’s income (i.e. social security, retirement/pensions, and disability insurance, workers compensation, underemployment and unemployment) is insufficient to address essential needs

Requests for assistance should be referred to Community Action Partners at 817-392-5790.

All contributions are tax deductible.

For more information visit the Water Payment Assistance Program (Community Action Partners) page.