Q. If I am already registered in Bonfire, do I still have to register with the City?
A. Yes! You can use your existing log-in information to register with the City.
Q. Will the City still accept bids in person once Bonfire goes live?
A. No, the City will only accept bids digitally via Bonfire for all procurements posted on or after January 1, 2024.
Q. What if I need access to a computer to submit a Bid?
A. You can use computers at any of the City’s libraries for free. City Community Centers also have computers available that can be used once a nominal membership fee is paid.
Q. Is it important to include NIGP Codes when I register?
A. Yes! Register for all applicable NIGP codes because that is how you will be notified of bidding opportunities.
Q. Who do I contact if I have any questions?
A. For questions or support when using the platform, please access the online knowledge base, search the FAQs, or contact the Bon-fire Support Team at support@gobonfire.com. If you have a question about working with the City, please contact the City of Fort Worth Purchasing Division at (817) 392-2462.
Q. Will all procurements be handled through Bonfire (including RFQs for engineering, etc.)?
A. Yes. This platform will be used for all procurements. Each procurement will be set up in compliance with relevant laws and regulations.
Q. Will the Bonfire platform change the way we are paid?
A. No. This only impacts the way the City solicits, receives, and processes vendor responses.
Q. Do I need to register if my business does not respond to City solicitations?
A. No, but we still encourage it. You only must register if your business wants to be able to respond to City solicitations.
Q. What do I do if I need to adjust my/my company’s settings to read/hear resources from Bonfire in a different languages?
A. Please visit this link to read step-by-step instructions on how to make that change: https://vendorsupport.gobonfire.com/hc/en-us/articles/6831760914583-Account-Settings-Overview-for-Vendors-
Q. What security measures does Bonfire use to ensure the safety of the information in the system?
A. Bonfire uses industry-standard technologies and service providers using only the highest protection, configuration, and encryption standards to keep customer data secure at all times. Bonfire designs, develops, and maintains its systems and applications following industry standards and best practices from CIS, NIST, and OWASP. Click here for security certifications and more information.