Keeping information private
Residential accountholders may request to keep some personal information confidential. House Bill 859, passed in 1993, and Senate Bill 2, passed in 2001, require government-operated utilities to withhold certain information if the residential customer requests in writing that this information be kept confidential.
Commercial accountholders do not qualify under this provision.
Submitting a written request
To submit a request, please print, complete, sign and mail the Request for Confidentiality form to the address below. You may also hand carry the form to the Downtown Customer Service Office, located on the first floor of the City Hall Annex, 908 Monroe Street or mail the form to Fort Worth Water, Customer Relations, P. O. Box 870, Fort Worth, TX 76102
Exceptions to confidentiality
Once the confidentiality form is received and processed, the water utility will not release personal information except to the following:
- government officials;
- government contractors or subcontractors who need the information to perform their jobs,
- utility representatives;
- consumer reporting agencies; and
- individuals for whom the customer waives responsibility, such as an attorney. People in these categories will be required to show identification before information is released.
This request is effective upon receipt and processing of the confidentiality form.