Health & Benefits Support


Accolade is the city’s new health and benefits support service. In other words, they are your personal health care assistant that you can call on anytime you need them.

Employees should feel free to contact Accolade any time they want help with things like understanding healthcare billing or finding quality providers in-network.

Your Accolade Health Assistant is available for all your benefit-related questions! 


Employees can reach out to their Accolade Health Assistant at 1.833.909.2353 for assistance with questions such as:

  • I got married—how will my coverage change?
  • I had a baby—what do I need to do?
  • I lost my ID card—how can I get a replacement?
  • What is my annual deductible?
  • What services are covered under my benefits plan?
  • How do I log in to my benefits portal?


Accolade is a complimentary service provided free of charge to employees and retirees on the city’s Health Center Plan or Consumer Choice Plan. 

Get the mobile app

Additional instructions for registering on the mobile app:


Step 1.Step One:

Enter the last four digits of your Social Security Number, your Employee ID number or Health Plan ID number.

Step 2.Step Two:

Enter your mobile phone number, personal email address and create a password.

Step 3.Step Three:

Follow the prompts to confirm your phone number.

Step 4.Step Four:

Create a PIN or setup Face ID, so you don’t have to enter your username and password every time you log in.



Your healthcare and benefits just got easier.

Accolade photo.jpg

Step 1. 

Step 2.Get the help you need with Accolade.

We provide personalized health and benefits support for you and your family, including 24-hour access to online tools and resources.

The Accolade mobile app and online portal contains your company benefits, including your health plan information — making it easy to find the answers you need, all in one place.