Urgent Care


 Urgent care versus emergency room

The City of Fort Worth health plan allows for urgent care visits to in-person providers like CareNow or CVS Minute Clinic or to telemedicine providers, like Teledoc, who are available through virtual visits 24/7

Health plan members should be as aware as possible of the differences between an emergency vs. a non-emergency. There are times when a hospital emergency room visit is needed. The breakdown costs for copays is listed below for emergency vs. non-emergency visits to the hospital emergency room:

  • $300 copay for emergency room visits (but will be waived if admitted to the hospital)
  • $300 copay + 50 percent coinsurance after deductible if the visit is a non-emergency issue.


In person

In-Person Urgent Care Options

Convenient access for minor, non-emergency health issues can be found at:

  • Urgent Care Clinics - CareNow
  • Convenience Care Clinics - Minute Clinics

Online or mobile

Online or Mobile Urgent Care Options

Alternatives to emergency rooms for non-emergency issues are:

Non-Urgent Conditions

Common conditions that do not need to be treated in the ER

  • Pink eye
  • Ear aches / ear infections
  • Sore or strep throat
  • Urinary tract infections
  • Allergies, cold and flu
  • Sprains and strains
  • Upset stomach
  • Nasal congestion
  • Minor fevers