The 311 Contact Center will be closed on Thanksgiving, 11/27/2025, and will resume normal business hours on Friday, 11/28/2025, from 7 a.m. to 4 p.m. For additional assistance, please refer to the MyFW App.
The FWLab is an initiative in support of Fort Worth’s organizational values focused on making government better. The work undertaken by the FWLab advances the City’s vision to “be the most livable and best managed city in the country” through building organizational capacity to explore, analyze, and learn from data that is discoverable via existing and new municipal systems and components.
Learn more about the work done by the FWLab:
Learn more about how the FWLab is organized:
The Budget Division is responsible for developing and managing the annual budget in the pursuit of Council’s Strategic Priorities. Major areas of work include:
Operating budget, including enterprise, special revenue, and all other fund types.
5-year Capital Improvement Program and budget.
Bond program.
Fiscal analysis and special projects.
The Revenue and Special Districts Division advises on some of the City’s largest revenue sources while supporting other City initiatives to spur growth and development. Major areas of work include:
Calculation of property tax rates and compliance with other Truth in Taxation requirements
Revenue and taxation analysis.
Public Improvement District (PID) Administration
The Strategy & Performance Division is responsible for coordination of organizational strategic alignment and measurement of outcomes and impact. Major areas of work include:
FWStat program and organizational key performance indicators.
Operationalization and reporting of Council’s Strategic Priorities.
Organizational assessments.
Survey and public input design and analysis.
Strategic Foresight and other studies.
Community Survey (2023(PDF, 3MB), 2021(PDF, 3MB))
The Data Analytics Division is responsible for the organization’s data strategy and enhanced analytics, including the following areas of work:
Data dashboards.
Data governance and organizational policy.
Building and use of complex analytical models.
Data warehouse development and management.
As of October 1, 2025, the Planning Division is part of the City Managers Office.
Christianne Simmons was named chief transformation officer in December 2023. She was previously the assistant director of the FWLab with a focus on the City’s $2.6 billion operating budget and the upcoming implementation of priority-based budgeting.Simmons has served in a number of leadership roles, where her responsibilities have included fiscal management, strategic planning, capital and facilities planning, creation and reporting of key performance indicators and performance metrics, and operational program management.