Customer Service Positions
Customer Service Rep II
Provides customer service at circulation desk and has responsibility for cash handling, reconciliation and deposits for their branch (Requires High School Diploma / GED).
Customer Service Rep I
Provides customer service at the circulation desk. Responsible for checking items in and out, cash handling and answering general customer questions (Requires High School Diploma / GED).
Shelves library materials, conducts shelf reading to make sure that materials are in proper order and provides general customer service (Requires High School Diploma / GED).
Provides programs for the public in branch libraries, answers reference questions, assists customers with computers and databases (Requires Master's of Library Sciences).
Provides programs for the public in branch libraries, provides general customer service (Requires Bachelor's Degree).
Public Education Specialists
Provide structured programming for library customers. May also provide virtual programming (Requires Bachelor's Degree).
Customer Service Supervisor
Provides direct supervision of staff in assigned locations and indirect supervision/support of staff within assigned region. Assists in training customer service staff. Responsible for cash handling, reconciliation and deposits (Requires High School Diploma / GED).
Provides direct supervision of branch staff. Develops/provides programming and outreach plans for branch. Motivates staff to provide an exceptional customer experience (Requires Master's Degree).