Transportation & Public Works Customer Care

   
  

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Jeffrey Allen

Customer Solutions for Capital Projects and Operations

Email:  Jeffrey.Allen@fortworthtexas.gov

Phone: 817-392-8003

Allen provides customer support for operational work such as streets, pavement, capital projects and small cell antenna. He is able to provide real-time reports to the field operations team to address issues around the city. 

 

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Phelisha Bollin

Customer Solutions for Transportation Management

Email:  Phelisha.Bollin@fortworthtexas.gov

Phone: 817-392-2056

Bollin provides customer support for transportation management related matters that are received by the city. These types of reports may be anything happening in the field such as street lights, street striping, traffic signals and signs, to parking services. She is able to provide real time notice to the field crews for quicker turnaround on a solution.

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Veronica Carneal

Customer Solutions for Stormwater

Email: Veronica.Carneal@fortworthtexas.gov

Phone: 817-392-6261

The Stormwater Management Division aims to protect people and property from harmful storm water runoff. 

Carneal is the point of contact for issues related to stormwater management, including drainage and flooding.  She receives reports or concerns related to floodplains, standing water, clogged inlets, stormwater permitting for development and stormwater operations.