Water utility's emergency operations are winding down

Published on February 15, 2021

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Updated Feb. 26 at 3 p.m.

Emergency operations are winding down 

Because we anticipate city and contractor crews getting through the main break backlog today, Fort Worth Water is adjusting its operations. Employees throughout the organization have worked tirelessly for two weeks, without any days off. 

In an effort to give our work force the necessary rest time and improve morale, the utility is making the following changes effective immediately.

  • The Field Operations emergency response night shift is eliminated. The normal number and type of night crews will still be on duty each night. According to normal operating procedures, if a main break occurs overnight, an on-call crew is brought in for the repair.
  • All other field crews will continue working 12-hour, daytime shifts (7 a.m. to 7 p.m.) through the weekend.
  • Normal shift operations will resume on Monday.

For the past two weeks, the water customer service call center operated 24/7 to handle the increased call volume associated with the winter weather event. Normally the call center operates 7 a.m. to 7 p.m. Monday through Friday, excluding city holidays. After-hours emergency calls are transferred to Field Operations dispatchers. 

 At 7 a.m. tomorrow, (Saturday), phone operations return to the normal schedule and practice. The call center staff will cease taking the emergency and non-emergency calls on a 24/7 basis and return to its 7 a.m. to 7 p.m. Monday through Friday schedule. Dispatchers will resume taking emergency calls only during after hours and on weekends.


Contact us if you do not have water service from the city

We know that there are still some people without water and we need to hear from you. If you are without water and it is not because of  private plumbing (burst pipe in your home or property), please get in touch with us using the contact info below.

Fort Worth Water Friday morning reached a milestone having completed repairs on 651 main breaks resulting from the recent winter storm. The number of lines repaired since Sunday, Feb. 14, equals the total number of main breaks repaired in all of 2020.

Information on the number of main breaks during this weather event and an interactive map is in the panel to the right.