Attention ALL Customers:

Residential Customers: At this time if you have not moved your account to the MyH2O portal, you need to register directly on the MyH2O portal.

Business & Commercial Customers: All businesses, schools and industries now have access to the MyH2O portal. Customers should go to the MyH2O portal to register

To register:

Customers need their account number, billing cycle and route number to register. This information is included on billing statements. If a billing statement is not available, call our Customer Call Center at 817-392-4477 or click here to request a callback from one of our customer service representatives. 

Visit the MyH2O portal

The Water Department enables our community to thrive with clean water done right every time. The utility is responsible for providing drinking water, wastewater and reclaimed water service that protects human health and the environment. Learn more »




Wholesale customers

Wholesale Water and Wastewater Advisory Committee

Regular Semi-annual Meeting 

Thursday, Dec. 7, 2023 at 2 p.m. to 4:30 p.m.

Tarrant County College South Campus, Fusion Room in SETC Building

Meeting packet(PDF, 377KB)

Other cities and entities within Tarrant, Johnson, Denton and Parker counties contract with Fort Worth for drinking water, wastewater and reclaimed water services. These are considered wholesale customers because they resell the services to their own customers. 

Uniform wholesale contracts dictate the terms of the agreements and specify the methodology for calculating rates.

Some entities are wholesale customers for more than one service. Others receive only one of the services from Fort Worth. Some entities have other sources of water supply and only use Fort Worth services in an emergency.

Learn more


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Department Leadership

Chris Harder, P.E.


Harder joined Fort Worth in 1999 as a project engineer and has lead the water utility since August 2018.